These Terms and Conditions apply to the supply of services by Get Digital Ltd.

Get Digital Ltd is a company registered in England and Wales under company registration number 13783598. Our registered office is 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX. Our trading address is Building 4, ARC, Sanderson Road, Uxbridge, UB8 1DH.

We operate the website www.get-digital.co.uk and any subdomains connected with it.

You may contact us by email at info@get-digital.co.uk or by telephone on 0203 633 0449.

In these Terms and Conditions:

“Get Digital”, “we”, “us” and “our” mean Get Digital Ltd.

“Client”, “Customer”, “you” and “your” mean the person, company, partnership, sole trader, organisation, charity, public body or other legal entity purchasing, instructing, receiving or using our Services.

These Terms and Conditions apply to all Services provided by Get Digital Ltd, including all services ordered by telephone, email, online enquiry, face to face meeting, proposal, invoice, quotation, order confirmation, service schedule, campaign brief, project brief or any other written or verbal instruction confirmed by conduct or payment.

By instructing us, paying an invoice, accepting a quotation, signing a proposal, approving work, providing access, using our Services, or continuing to use our Services, you acknowledge and agree to comply with these Terms and Conditions.

You should print or save a copy of these Terms and Conditions for your records.

1. Definitions

In these Terms and Conditions, the following words shall have the meanings set out below.

“Agreement” means the agreement between Get Digital Ltd and the Client for the supply of Services, including these Terms and Conditions, any proposal, quotation, invoice, statement of work, service schedule, campaign brief, project brief or written agreement.

“AI” means artificial intelligence, machine learning, automation, generative AI, large language models, image generation tools, video generation tools, AI based analytics tools, AI workflow tools and related technologies.

“AI Assisted Work” means any content, output, recommendation, strategy, report, image, video, script, code, design, campaign, workflow, automation or other material created, reviewed, supported or improved with the assistance of AI tools.

“AIO” means Artificial Intelligence Optimisation, including work intended to improve a brand, website, business, content or entity for AI search, AI overviews, answer engines, large language models and AI assisted discovery.

“GEO” means Generative Engine Optimisation, including optimisation for generative search engines, answer engines, AI driven platforms, AI overviews, large language model responses, citations, mentions and generative discovery.

“Billing Date” means the date in the month, or the closest available date in the month, on which payment was first received for the relevant Service or Subscription.

“Charges” means the charges payable for the Services, including setup fees, deposits, retainers, monthly fees, project fees, hosting fees, management fees, ad management fees, development fees, campaign fees, third party costs and any other agreed amount.

“Client Data” means any data, personal data, customer data, lead data, website data, subscriber data, campaign data, analytics data, CRM data, email data, SMS data or other data supplied by or on behalf of the Client.

“Content” means all text, images, graphics, photographs, videos, audio, music, scripts, copy, artwork, designs, documents, files, data, databases, software, code, website content, social media content, advertising content, AI assisted content and other material in any format.

“Data Protection Law” means all applicable UK data protection and privacy laws, including UK GDPR, the Data Protection Act 2018, PECR and any applicable replacement or amended legislation.

“Deliverables” means the final approved outputs to be provided by Get Digital Ltd under the agreed scope of work.

“Intellectual Property Rights” means all patents, rights to inventions, copyright, related rights, trade marks, service marks, trade names, domain names, design rights, database rights, rights in software, moral rights, rights in confidential information, know how, trade secrets, goodwill, rights to sue for passing off, applications, renewals, extensions and all similar rights anywhere in the world.

“Material” means any document, data, database, software, design, drawing, image, video, audio, website, landing page, campaign, advertisement, file, account structure, report, strategy, AI output or other record of information in any form.

“Offer” means any discount, sale, promotion, incentive, coupon, seasonal campaign, prize, giveaway, special price, limited time offer or similar promotional activity.

“Privacy Policy” means the privacy policy published on our Website and updated from time to time.

“Services” means all services supplied or agreed to be supplied by Get Digital Ltd.

“Subscriber” means any person whose personal data or contact information is provided to, processed by, uploaded to, stored by or used through our Services.

“Subscription” means a monthly, quarterly, annual or recurring service period.

“Third Party Platform” means any search engine, advertising platform, social media platform, hosting provider, domain provider, software provider, plugin provider, app store, SMS provider, email provider, AI tool, analytics tool, CRM, payment processor, publisher, influencer, marketplace or external supplier.

2. Scope of Services

Get Digital Ltd provides digital marketing, creative, technical, advertising, software, web, AI and business growth services.

Our Services may include, without limitation:

1. Website design;
2. Website development;
3. Website maintenance;
4. Hosting support;
5. Domain support;
6. Mobile app development;
7. App support;
8. Search engine optimisation;
9. Technical SEO;
10. Local SEO;
11. Off page SEO;
12. Content writing;
13. Blog writing;
14. Article writing;
15. Guest posting;
16. Backlink support;
17. Digital PR;
18. AIO;
19. GEO;
20. AI search optimisation;
21. Answer engine optimisation;
22. AI overview visibility support;
23. AI readiness audits;
24. AI visibility audits;
25. AI assisted content creation;
26. AI workflow support;
27. AI automation support;
28. AI implementation;
29. Chat bot planning and implementation;
30. AI tool integration;
31. Pay per click advertising;
32. Google Ads management;
33. Meta Ads management;
34. TikTok Ads management;
35. LinkedIn Ads management;
36. Microsoft Ads management;
37. YouTube Ads support;
38. Paid social advertising;
39. Sales campaign planning;
40. Lead generation support;
41. Landing page creation;
42. Funnel creation;
43. Conversion tracking;
44. Analytics setup;
45. Social media management;
46. SMS marketing support;
47. Email marketing support;
48. WhatsApp marketing support;
49. CRM setup;
50. Automation support;
51. Copywriting;
52. Graphic design;
53. Video production;
54. Photography;
55. Animation;
56. Consultancy;
57. Reporting;
58. Training;
59. Related digital services.

The exact Services, Deliverables, Charges, timelines, assumptions and exclusions shall be set out in the relevant proposal, quotation, invoice, order confirmation, service schedule, campaign brief, project brief, email confirmation or written agreement.

Any service not expressly included in the agreed scope shall be excluded and may be charged separately.

3. Contract & Agreement Formation

A contract & Agreement is formed between Get Digital Ltd and the Client when any of the following occurs:

1. the Client accepts a quotation, proposal, service order or statement of work;
2. the Client signs or approves a contract & Agreement or service agreement;
3. the Client pays a deposit, setup fee, retainer, advance payment or invoice;
4. the Client instructs Get Digital Ltd to start work;
5. the Client provides access, information, content, data or approvals for the purpose of starting work;
6. the Client approves a project brief, campaign brief, website brief, service plan or email confirmation;
7. the Client uses, continues to use or receives the Services.

The Client confirms that any person accepting a proposal, approving work, providing access, giving instructions or making payment has authority to bind the Client.

Where the Client acts on behalf of a company, partnership, organisation or other legal entity, that legal entity shall be responsible for all Charges and contract & Agreementual obligations.

No terms supplied by the Client shall apply unless expressly accepted in writing by Get Digital Ltd.

4. Business Clients and Consumer Clients

Most Services supplied by Get Digital Ltd are supplied to business Clients.

Where the Client purchases Services wholly or mainly for business purposes, the Client confirms that it is acting as a business Client.

Where the Client is legally acting as a consumer, nothing in these Terms and Conditions shall exclude, restrict or limit any statutory rights that cannot lawfully be excluded, restricted or limited.

The voluntary 7 day change of mind period set out in these Terms and Conditions is a goodwill policy for business Clients only. It does not replace or reduce any statutory cancellation right that may apply to a consumer Client.

5. Client Duties and Responsibilities

The Client shall:

1. provide complete, accurate and lawful information;
2. provide timely instructions;
3. provide all required access details;
4. provide all required content, images, videos, documents, data and approvals;
5. ensure that all Material supplied to Get Digital Ltd is lawful, accurate and suitable for use;
6. ensure that the Client has the right to use all Material supplied to Get Digital Ltd;
7. ensure that the Client’s website, business, products, services, prices, offers, promotions, claims and sales process comply with applicable law;
8. review work promptly;
9. approve or reject work within the agreed review period;
10. pay all invoices on time;
11. keep passwords, accounts and platforms secure;
12. maintain valid payment methods for advertising platforms, hosting, software and third party services;
13. notify Get Digital Ltd promptly of any legal, regulatory, platform, technical or commercial issue that may affect the Services;
14. obtain all licences, permissions, consents and regulatory approvals required for the Client’s business;
15. comply with all laws, regulations, advertising codes, platform policies and third party terms that apply to the Client’s business.

Get Digital Ltd shall not be responsible for any delay, loss, cost, complaint, platform issue, suspension, rejection, non performance or missed deadline caused by the Client’s failure to comply with this clause.

6. Immediate Commencement Acknowledgement

By accepting a proposal, paying an invoice, paying a deposit, signing a contract & agreement, confirming a project by email, or instructing Get Digital Ltd to begin work, the Client authorises Get Digital Ltd to commence work immediately unless the Client expressly states in writing that work must not begin until after any applicable cancellation or change of mind period.

The Client acknowledges that once work begins, Get Digital Ltd may incur time, labour, administrative cost, creative cost, technical cost, strategic cost, advertising setup cost, AI tool cost, third party cost and opportunity cost.

The Client further acknowledges that any refund or cancellation request may be subject to deductions or refusal to the extent permitted by law.

Where the Client is legally acting as a consumer, this clause shall apply only so far as permitted by applicable consumer law and shall not remove any statutory right that cannot lawfully be excluded.

7. Fees, Charges and Payment

Charges shall be set out in the relevant proposal, quotation, invoice, service schedule, campaign brief or written agreement.

Unless otherwise agreed in writing:

1. setup fees, deposits and advance payments are payable before work begins;
2. monthly retainers are payable in advance;
3. project fees are payable according to agreed milestones;
4. ad spend is separate from Get Digital Ltd’s management fee;
5. hosting, domains, software, plugins, licences, subscriptions, stock assets, SMS credits, email platform charges, publisher costs, influencer costs, production costs, AI tool costs and other third party charges are payable separately unless expressly included;
6. invoices are payable on receipt unless a different due date is stated;
7. all prices are exclusive of VAT unless stated otherwise.

Where payment is late, Get Digital Ltd may:

1. suspend Services;
2. pause campaigns;
3. withhold Deliverables;
4. withhold access;
5. restrict website transfer;
6. pause hosting or maintenance support;
7. stop work;
8. charge reasonable administration costs;
9. charge statutory interest where applicable;
10. recover debt collection costs;
11. recover legal costs;
12. terminate the Agreement.

Suspension due to non payment shall not remove the Client’s duty to pay outstanding Charges.

8. Subscriptions, Billing and Downgrades

Where Services are provided on a monthly Subscription basis, payment is due for the full month in which any part of the Subscription is active.

Charges shall be due on the Billing Date unless otherwise agreed in writing.

Where the Client increases usage, adds Services, upgrades to a higher package or accepts additional work during a Subscription period, the Client shall pay any additional Charges due for the upgraded package or additional Service.

Where the Client downgrades or cancels a Subscription, the downgrade or cancellation shall take effect from the next Billing Date unless otherwise agreed in writing.

Unused messages, SMS credits, development time, hosting allowance, management time, social media budget, content allowance, campaign allowance or other package allowance cannot be rolled over unless expressly agreed in writing.

Unused package allowance shall not be refunded.

Get Digital Ltd may alter Charges or payment terms by giving not less than 30 days’ written notice. If the Client does not wish to accept the revised Charges, the Client must give written notice of cancellation in accordance with these Terms and Conditions.

9. Deposits, Setup Fees and Advance Payments

Deposits, setup fees, onboarding fees, discovery fees, audit fees, strategy fees, AI setup fees, campaign setup fees and advance payments are used to reserve resources, begin work and cover initial costs.

Unless required by law or expressly agreed in writing, these payments are non refundable once Get Digital Ltd has started work, allocated resources, carried out planning, prepared strategy, purchased third party items, reserved supplier capacity, reviewed accounts, created drafts, used AI tools, set up campaigns or otherwise incurred cost.

If a refund is legally required, Get Digital Ltd may deduct a reasonable amount for work performed, resources committed, third party charges incurred, administrative costs and loss caused by cancellation.

10. Voluntary 7 Day Change of Mind Period for Business Clients

Where the Client is acting wholly or mainly for business purposes, Get Digital Ltd may, as a matter of goodwill and not as a statutory right, allow the Client a period of 7 calendar days from the date of contract & Agreement acceptance to cancel the agreement due to a genuine change of mind.

For the purpose of this clause, contract & Agreement acceptance includes acceptance of a proposal, quotation, invoice, email confirmation, online order, payment request, written instruction, verbal instruction confirmed in writing, or payment of a deposit, setup fee, retainer, advance payment or other amount.

The voluntary 7 day change of mind period applies only where all of the following conditions are satisfied:

1. the cancellation request is received in writing within 7 calendar days of contract & Agreement acceptance;
2. the Client clearly states that it wishes to cancel under the voluntary 7 day change of mind period;
3. no substantial work has been carried out;
4. no digital product, strategy, report, audit, campaign, website work, creative work, AI assisted work, content, design, technical setup, advertising setup, consultancy, account configuration or other service output has been delivered or made available;
5. no third party cost has been incurred;
6. no advertising spend, media spend, platform charge, licence fee, subscription fee, hosting fee, domain fee, plugin fee, stock asset fee, SMS credit, email platform fee, AI tool fee, influencer fee, publisher fee, production fee or external supplier cost has been committed or paid;
7. the Client has not asked Get Digital Ltd to begin work immediately or within the 7 day period;
8. the Client has not used, published, copied, downloaded, shared, transferred or otherwise benefited from any work, draft, concept, strategy, recommendation, file, account setup or Deliverable supplied by Get Digital Ltd.

Where the Client cancels within the 7 day period but work has already started, Get Digital Ltd shall be entitled to deduct a fair and reasonable amount for work performed, time spent, resources allocated, third party costs incurred, administrative costs, onboarding costs, loss caused by cancellation and any value already delivered.

Where the amount paid is less than the reasonable value of the work performed and costs incurred, the Client shall remain liable to pay the shortfall.

The voluntary 7 day change of mind period does not apply to urgent work, same day work, express turnaround work, discounted campaign packages, bespoke work, digital content already supplied, completed work, monthly retainers already commenced, advertising campaigns already prepared or launched, website work already started, SEO work already started, AIO work already started, GEO work already started, AI assisted work already started, paid media setup already started, content already drafted, strategy already prepared, audit work already commenced, third party services ordered, or any contract & Agreement where Get Digital Ltd has reserved time, staff, contract & Agreement, production resources or supplier capacity at the Client’s request.

11. Consumer Cancellation Rights

Where the Client is legally acting as a consumer, the Client may have cancellation rights under applicable consumer legislation.

If a consumer Client contract & Agreements with Get Digital Ltd online, by email, by telephone, remotely, or away from Get Digital Ltd’s business premises, the consumer may have the right to cancel certain contract & Agreements within 14 calendar days unless an exemption applies or the right is lawfully lost or reduced.

Where the consumer Client requests Get Digital Ltd to begin Services during any statutory cancellation period, the consumer Client expressly agrees that Get Digital Ltd may begin work before the end of that period and that the consumer Client shall be liable to pay a reasonable amount for Services supplied up to the time of cancellation.

Where the consumer Client requests immediate supply of digital content, digital files, digital Deliverables, reports, designs, strategy documents, written content, AI assisted content, creative assets, website files, downloadable content, account setup, campaign setup or any other digital output not supplied on a tangible medium, the consumer Client acknowledges that the right to cancel may be lost once supply begins, where the law permits this and the required acknowledgement has been given.

No clause in these Terms and Conditions shall affect a consumer Client’s statutory rights.

12. Refund Policy

Get Digital Ltd aims to act fairly, reasonably and commercially. However, the Client acknowledges that our Services are professional, creative, strategic, technical, AI assisted, advertising and time based Services. Work may have value before a final Deliverable is published or completed.

Refunds are not available merely because:

1. the Client changes its mind after work has started;
2. the Client no longer requires the Service;
3. the Client’s business circumstances change;
4. the Client fails to provide access, content, approvals or instructions;
5. the Client dislikes a subjective creative direction where the work follows the agreed brief;
6. a third party platform changes its rules;
7. a third party platform rejects, removes, restricts or suspends content, ads, accounts or campaigns;
8. rankings, traffic, leads, sales, followers, enquiries, impressions, engagement, conversions or revenue do not meet expectations;
9. AIO, GEO or AI search visibility does not meet expectations;
10. AI assisted content requires review or editing;
11. work has already been performed;
12. resources have already been committed;
13. a monthly Service period has already started;
14. the Client delays or prevents delivery;
15. the Client refuses to approve work without reasonable cause;
16. the Client or a third party changes, damages, removes or interferes with work supplied by Get Digital Ltd.

Where Get Digital Ltd has made a proven material error or has failed to provide a paid Service, Get Digital Ltd may, at its option and where lawful:

1. correct the error;
2. re perform the affected part of the Service;
3. provide a service credit;
4. extend the Service period;
5. provide a partial refund proportionate to the affected part;
6. provide a full refund for the affected Service where no meaningful work or value has been delivered.

Refunds shall not exceed the amount actually received by Get Digital Ltd for the specific affected Service.

No refund shall be given for completed work, approved work, live work, published work, delivered files, transferred websites, completed reports, completed audits, completed strategy work, completed content, AI assisted content, used ad spend, purchased third party items, work made unusable by the Client’s own actions, or work performed in accordance with the Client’s instructions.

13. Non Refundable Items

Unless required by law or expressly agreed in writing, the following are non refundable once paid, started, supplied, ordered, allocated, committed or incurred:

1. deposits;
2. setup fees;
3. onboarding fees;
4. consultation fees;
5. discovery fees;
6. audit fees;
7. strategy fees;
8. research fees;
9. project planning fees;
10. creative concept fees;
11. website design fees;
12. website development fees;
13. app development fees;
14. SEO setup fees;
15. SEO monthly retainers;
16. AIO setup fees;
17. AIO monthly retainers;
18. GEO setup fees;
19. GEO monthly retainers;
20. AI implementation fees;
21. AI workflow setup fees;
22. AI automation setup fees;
23. AI tool charges;
24. PPC setup fees;
25. paid advertising management fees;
26. social media management fees;
27. content writing fees;
28. AI assisted content fees;
29. graphic design fees;
30. video production fees;
31. photography fees;
32. animation fees;
33. copywriting fees;
34. landing page fees;
35. funnel setup fees;
36. CRM setup fees;
37. email marketing setup fees;
38. SMS campaign setup fees;
39. analytics and tracking setup fees;
40. reporting fees;
41. consultancy fees;
42. training fees;
43. hosting fees;
44. domain fees;
45. maintenance fees;
46. software charges;
47. licence fees;
48. plugin fees;
49. theme fees;
50. API costs;
51. stock image or stock video costs;
52. font licence costs;
53. guest post fees;
54. publisher fees;
55. backlink costs;
56. influencer fees;
57. print or production costs;
58. SMS credits;
59. email platform charges;
60. ad spend;
61. boosted post spend;
62. media buying costs;
63. third party supplier costs;
64. any other cost paid or committed to a third party.

Where any such item is included within a package price, Get Digital Ltd may make a reasonable apportionment of the package price to determine the non refundable part.

14. Refund Assessment Method

If a refund request is accepted by Get Digital Ltd, the refund shall be calculated after deducting, where applicable:

1. work already performed;
2. time already spent;
3. resources allocated;
4. staff costs;
5. contract & Agreement costs;
6. administrative costs;
7. onboarding costs;
8. planning costs;
9. strategy costs;
10. research costs;
11. creative costs;
12. technical setup costs;
13. AI tool costs;
14. third party costs;
15. supplier cancellation costs;
16. payment processor charges;
17. platform charges;
18. committed advertising spend;
19. loss caused by cancelled time allocation;
20. any value already delivered to the Client.

Get Digital Ltd shall not be required to refund any amount paid directly to a third party or any amount paid to Get Digital Ltd which has already been spent, committed, earned, allocated or reasonably incurred.

15. Cancellation by the Client

The Client may cancel a monthly or recurring Service by giving not less than one full calendar month’s written notice unless a different notice period or minimum term is agreed in writing.

Cancellation must be sent by email to info@get-digital.co.uk.

Cancellation shall not take effect retrospectively. Fees already due or paid for a billing period that has started shall not be refundable unless required by law.

For fixed price projects, cancellation after work has started shall not remove the Client’s duty to pay for work completed, work in progress, committed resources, third party costs and any agreed cancellation fee.

16. Cancellation or Suspension by Get Digital Ltd

Get Digital Ltd may suspend or terminate Services immediately if:

1. the Client fails to pay on time;
2. the Client breaches these Terms and Conditions;
3. the Client provides unlawful, misleading, offensive, discriminatory or infringing Material;
4. the Client uses our Services for spam, fraud, unlawful marketing, harmful activity or platform abuse;
5. continued Service may expose Get Digital Ltd to legal, regulatory, reputational or commercial risk;
6. a third party platform, supplier, host, regulator or authority requires suspension;
7. the Client behaves abusively towards our staff, contract & Agreement or suppliers;
8. the Client fails to provide necessary access, information or approvals;
9. the Client becomes insolvent or appears unable to pay debts;
10. the Client requests AI, advertising, content or campaign activity that Get Digital Ltd reasonably considers unlawful, misleading, unethical, high risk or contrary to platform rules.

Suspension or termination shall not affect any payment obligation already accrued.

17. Account Closure and Data Deletion

If a Subscription is cancelled, accounts may remain active for a period of up to three months from the last Billing Date unless otherwise agreed in writing.

After this period, Get Digital Ltd may close the account and permanently delete any associated Client Data.

Upon cancellation of website hosting or related Services, database files may be provided to the Client on written request, subject to payment of all outstanding Charges and any applicable administration fee.

If database files are not requested within three months of cancellation, Get Digital Ltd may delete database files from its servers without further notice.

Get Digital Ltd may retain limited records where required for legal, accounting, compliance, security, dispute resolution or legitimate business purposes.

18. Client Delay and Non Cooperation

Get Digital Ltd shall not be liable for delay, non delivery, reduced performance or increased cost caused by:

1. late provision of content;
2. late approval;
3. failure to provide access;
4. incorrect information;
5. change of brief;
6. failure to attend meetings;
7. failure to provide feedback;
8. failure to pay invoices;
9. delay by the Client’s staff;
10. delay by another agency;
11. third party platform issues;
12. missing legal approvals;
13. lack of product availability;
14. failure to honour an offer;
15. failure to maintain website, hosting, email, CRM or payment systems.

Where Client delay exceeds 14 calendar days, Get Digital Ltd may pause work, revise delivery times, charge additional fees, close the project stage, invoice for work completed, or treat the project as completed to the stage reasonably reached.

No refund shall be due where delay or non delivery is caused by the Client’s failure to cooperate.

19. Changes to Scope

Any work outside the agreed scope shall require separate agreement and may be charged separately.

Additional work includes, without limitation:

1. extra pages;
2. extra designs;
3. extra revisions;
4. changes after approval;
5. urgent work;
6. rework caused by inaccurate instructions;
7. migration work;
8. restoration work;
9. repair work not included in the original scope;
10. additional integrations;
11. additional forms;
12. plugin setup;
13. tracking setup;
14. CRM integration;
15. automation setup;
16. AI tool setup;
17. AI workflow setup;
18. rewriting approved content;
19. replacing supplied images, videos or copy;
20. fixing issues caused by third parties;
21. fixing work carried out by previous developers;
22. platform policy compliance work.

20. Approvals and Revisions

Unless otherwise stated, each creative, content, design, AI assisted, development or campaign item includes up to two rounds of reasonable revisions.

A revision means a reasonable amendment to work already produced in line with the agreed brief. It does not include a new concept, new brief, new structure, new page, new campaign, new functionality or complete change of direction.

If the Client fails to provide feedback within 7 calendar days of a review request, the work may be treated as approved and the project may continue.

Once work is approved, any further change may be charged separately.

Approval may be given by email, message, project management tool, platform comment, payment, verbal instruction confirmed in writing, continued instruction, or failure to object within a reasonable approval period.

21. Website Design and Development

Website design, website development, software development, app related work, landing page creation, funnel development and technical implementation shall be based on the agreed proposal, sitemap, specification, package or brief.

The Client is responsible for supplying accurate content, images, legal wording, product information, business information, service details, prices, policies and any sector specific compliance wording.

Get Digital Ltd may use WordPress, Joomla, third party CMS platforms, themes, plugins, builders, stock assets, third party code, APIs, AI tools and other tools unless bespoke development is expressly agreed.

Unless agreed in writing, website fees do not include premium plugins, paid themes, copywriting, photography, videography, advanced integrations, booking systems, payment gateways, custom portals, CRM integration, legal policy drafting, accessibility auditing, hosting, domain renewal or long term maintenance.

A website shall be considered delivered when it is made available for review, sent for approval, uploaded to a staging link, transferred, or made live.

No refund shall be due for any website or development work that has been commenced, drafted, designed, coded, configured, staged, tested, transferred, uploaded, published, demonstrated, submitted for review, or otherwise made available to the Client.

Where the Client cancels before completion, Get Digital Ltd may retain payment for the stage reached and may charge for handover, transfer, storage, packaging, export or administrative time where the Client requests delivery of work in progress.

Get Digital Ltd may withhold files, access credentials, websites, code, designs, working files and Deliverables until all outstanding sums are paid in full.

22. Website Hosting and Transfer

Website hosting fees shall be charged at the applicable standard rate unless otherwise agreed in writing.

Hosting fees may vary where a package is changed, reduced or cancelled.

Hosting fees may be fixed for the first year where expressly agreed. After the first year, hosting fees may be reviewed and increased in line with inflation, supplier charges, server costs or business costs.

Written notice of cancellation for hosting Services must be emailed to info@get-digital.co.uk.

Where a website is hosted by Get Digital Ltd and the Client fails to pay monthly hosting fees, Get Digital Ltd may suspend the website without notice.

Get Digital Ltd may charge a £50 administration fee to reinstate a website after suspension for non payment. Reinstatement shall only take place once all outstanding Charges are cleared.

Where a website developed on a third party platform such as WordPress or Joomla is to be transferred, Get Digital Ltd may charge a £50 administration fee to release FTP, control panel or transfer information, provided all outstanding Charges have been paid.

The Client shall be provided with control panel or website admin access where included in the agreed package and where all outstanding Charges are paid.

Standard website hosting may include maximum storage limits, database limits and bandwidth restrictions. Where usage exceeds agreed limits, additional Charges may apply.

23. Domains and Email

Domain renewal fees shall be collected upon renewal notice where the domain is purchased or managed by Get Digital Ltd.

The Client remains responsible for ensuring that all domain renewal fees are paid on time.

Get Digital Ltd shall not be liable for loss of domain, website, email, ranking, business, revenue or data caused by non payment or late payment of domain renewal fees.

Email Services can only be provided where the domain and hosting setup support such Services.

Where email Services depend on third party providers, Get Digital Ltd shall not be liable for downtime, spam filtering, delivery failure, account suspension, storage issues, DNS issues or third party service failure.

24. Mobile App Services

Mobile application Services shall be provided according to the agreed proposal, quotation, specification or service order.

Apps may be subject to the rules, guidelines, review processes and approval requirements of Apple App Store, Google Play and any other relevant platform.

Get Digital Ltd does not guarantee that any app will be approved, accepted, remain live, remain searchable, retain features or continue to comply with future app store rules.

App features and design may need to change due to updated policies of Apple App Store, Google Play or other platforms.

Unless bespoke development and source code transfer are expressly agreed in writing, apps may be built using Get Digital Ltd software, affiliate partner software, third party software, frameworks, libraries or platforms. The Client owns the content supplied by the Client, but does not own the underlying app software or platform.

The app software is not transferable to another platform unless bespoke development and source code transfer have been expressly agreed in writing.

An app name may be transferable to another developer account where platform rules permit.

Where an app is transferred to another developer account, the new developer shall be responsible for rebuilding, supporting, updating and maintaining existing functions and features.

Get Digital Ltd may charge a £100 administration fee for app name transfer or reinstatement of an app on Google Play, Apple App Store or any related platform where suspension or removal was caused by non payment, Client delay or Client issue.

APK files may be released on request upon termination where technically available, legally permitted and all outstanding Charges have been paid.

A maximum of two app previews may be offered unless otherwise agreed. Changes after the first preview to agreed tabs, design, layout or structure may incur additional Charges.

Where an app is removed by an app store due to new rules, policy changes or matters outside Get Digital Ltd’s control, development fees shall not be refunded.

25. SEO Services

SEO Services are supplied on an effort, strategy and implementation basis.

Get Digital Ltd does not guarantee rankings, traffic, enquiries, sales, conversions, revenue, domain authority, featured snippets, map pack placement, AI overview inclusion, AI search visibility or search engine results.

The Client acknowledges that search engines, AI search platforms, directories, review platforms and third party websites are outside the control of Get Digital Ltd.

SEO work may include research, technical recommendations, on page changes, content, link building, digital PR, guest posts, local SEO, reporting, audits, consultancy and other agreed activities.

Get Digital Ltd may need to edit the Client’s website in order to carry out site optimisation work. Additional Charges may apply where such work is outside the agreed scope.

SEO work shall commence on receipt of the initial payment and required access.

Where the Client pays monthly, payment is made one month in advance of SEO work being carried out.

If payment is stopped or not received, SEO work shall not continue and previous payments shall not be refunded.

All payments for SEO Services are non refundable once the relevant work or service period has started.

Get Digital Ltd shall not be financially liable in relation to the Client’s ranking on search engines, AI search platforms or answer engines.

Search engines and AI platforms change their algorithms, systems, policies and display methods regularly. Such changes may result in ranking fluctuations, traffic changes, visibility changes, AI overview changes or dramatic changes to search performance. Get Digital Ltd shall not be responsible for such changes.

Content created by Get Digital Ltd on behalf of the Client, once approved, published or used by the Client, becomes the Client’s responsibility as to accuracy, maintenance and legality.

Blogs, articles, website content or external guest posts may be published without further pre authorisation where this forms part of an agreed SEO plan, unless the parties have expressly agreed that pre approval is required.

Backlinks, guest posts, citations, listings, digital PR placements, publisher placements and third party references may be amended, removed, nofollowed, deindexed, redirected, changed, suspended or deleted by third parties. Get Digital Ltd shall not be liable for such third party actions.

All micro sites or supporting websites created mainly for SEO purposes shall remain owned by Get Digital Ltd unless expressly agreed in writing.

Where the Client terminates SEO Services, it is the Client’s responsibility to remove access granted to Get Digital Ltd, including FTP access, website access, back office access, Google access, analytics access, social access and other third party account access.

Any SEO work carried out by the Client, another agency or any third party outside Get Digital Ltd’s recommendations, including link building, content changes, website changes, URL changes, tracking changes or technical changes, shall not be the responsibility of Get Digital Ltd.

26. AIO and GEO Services

AIO means Artificial Intelligence Optimisation. GEO means Generative Engine Optimisation.

AIO and GEO Services may include content structuring, entity optimisation, topical authority development, schema recommendations, answer based content planning, AI search visibility consultancy, brand mention strategy, citation readiness, content clarity, authority signals, technical recommendations, AI overview readiness, generative search visibility recommendations and related optimisation work.

The Client acknowledges that AIO, GEO, AI search, answer engines, AI overviews, generative search platforms and large language model visibility are emerging and rapidly changing areas.

Get Digital Ltd does not guarantee inclusion, ranking, citation, recommendation, visibility, traffic, enquiries, sales or prominence in any AI generated answer, AI overview, answer engine, chatbot response, generative search result, search engine feature, large language model output or third party AI platform.

AIO and GEO performance may be affected by factors outside Get Digital Ltd’s control, including:

1. third party AI model behaviour;
2. model training data;
3. retrieval systems;
4. search engine algorithms;
5. content quality;
6. brand authority;
7. third party mentions;
8. reviews;
9. backlinks;
10. structured data;
11. website accessibility;
12. crawlability;
13. market competition;
14. platform rules;
15. user prompts;
16. location;
17. personalisation;
18. legal restrictions;
19. data availability;
20. AI platform changes.

AIO and GEO Services are provided on an effort, strategy and implementation basis only.

AIO and GEO fees are non refundable once the relevant work or service period has started.

27. AI Assisted Services and AI Generated Content

Get Digital Ltd may use AI tools, machine learning tools, automation tools, generative AI tools, language models, image generation tools, video generation tools, research tools, transcription tools, analytics tools, workflow tools and related technologies in the performance of the Services.

AI tools may be used to assist with research, planning, drafting, ideation, content creation, keyword analysis, competitor review, data organisation, reporting, automation, design concepts, campaign concepts, scripts, social media content, advertising copy, website content, SEO content, AIO content, GEO content, image prompts, video prompts, internal productivity and other service related tasks.

The Client acknowledges that AI Assisted Work may be based on probabilistic, automated or model generated outputs and may require human review, editing, verification and approval.

Unless expressly agreed in writing, Get Digital Ltd does not warrant that AI Assisted Work shall be free from factual errors, omissions, bias, outdated information, similarity to existing content, platform rejection, intellectual property risk, regulatory risk, search engine risk or suitability concerns.

The Client is responsible for reviewing, fact checking and approving all AI assisted content, claims, designs, scripts, campaigns, recommendations and Deliverables before publication or use.

Once the Client approves, publishes, uses, shares or authorises AI Assisted Work, the Client accepts responsibility for its factual accuracy, legal compliance, commercial suitability, brand suitability and ongoing use.

Get Digital Ltd shall not be liable for any loss, claim, complaint, platform rejection, regulatory issue, reputational damage, ranking change, advertising rejection or customer dispute arising from AI Assisted Work that has been approved, published or used by the Client, except where caused directly by Get Digital Ltd’s proven negligence.

28. AI Accuracy, Hallucination and Verification

The Client acknowledges that AI tools may generate content, suggestions, summaries, data, ideas, code, strategy points, statistics, references, images, scripts, translations, captions and other outputs that may be incomplete, inaccurate, misleading, outdated, duplicated, biased, unsuitable or unsupported.

Get Digital Ltd shall use reasonable care when using AI tools as part of the Services. However, AI Assisted Work must not be treated as legal, medical, financial, tax, immigration, safety, compliance, regulated professional or specialist advice unless separately reviewed by an appropriately qualified professional.

The Client must independently verify all important claims before publication, including but not limited to:

1. legal claims;
2. financial claims;
3. medical claims;
4. health claims;
5. safety claims;
6. technical claims;
7. product claims;
8. service claims;
9. pricing claims;
10. discount claims;
11. environmental claims;
12. performance claims;
13. professional claims;
14. statistics;
15. case studies;
16. testimonials;
17. regulated sector claims.

Where the Client supplies information for AI Assisted Work, the Client warrants that such information is accurate, lawful, complete and suitable for the intended purpose.

29. AI and Intellectual Property

The Client acknowledges that Intellectual Property Rights in AI Assisted Work may be uncertain, limited, restricted by third party terms, or affected by the nature of the AI tool used.

Unless expressly agreed in writing, Get Digital Ltd does not guarantee that AI generated or AI assisted output is capable of exclusive ownership, registration, trade mark protection, copyright protection or unrestricted commercial use.

Get Digital Ltd shall not be responsible for any claim that AI generated or AI assisted output is similar to existing content, designs, text, images, video, code, ideas, concepts, slogans, trade marks, branding or creative works, unless caused directly by Get Digital Ltd’s proven negligence.

The Client is responsible for carrying out legal clearance, trade mark checks, copyright checks, brand checks and regulatory checks before using AI Assisted Work for major campaigns, brand assets, logos, slogans, packaging, advertising or commercial publication.

Where the Client requests use of a specific AI tool, model, platform, dataset, reference image, style, voice, likeness, brand, person, artist, competitor or third party material, the Client warrants that such use is lawful and authorised.

The Client shall indemnify Get Digital Ltd against all claims, losses, complaints, costs and legal expenses arising from Client supplied prompts, Client supplied reference materials, Client instructed AI outputs, Client approved AI outputs or Client use of AI Assisted Work.

30. AI, Personal Data and Confidential Information

The Client must not provide personal data, confidential information, sensitive information, trade secrets, customer lists, employee data, medical data, financial data, login details, private messages, regulated data or third party confidential information for use in AI tools unless the Client has lawful authority to do so and has notified Get Digital Ltd in writing.

Where AI tools are used in connection with personal data, the Client remains responsible for ensuring that a lawful basis, transparency notice, consent where required, data protection assessment where required, contract & Agreement protection and other legal requirements are in place.

Get Digital Ltd may refuse to process, upload, input, analyse or use any data through AI tools where it reasonably considers that such use may create confidentiality, privacy, data protection, intellectual property, security, regulatory or reputational risk.

Where the Client instructs Get Digital Ltd to use AI tools with Client supplied data, the Client warrants that such use is lawful, authorised and compliant with applicable Data Protection Law.

31. AI Disclosure in Advertising and Public Content

Where AI generated or AI assisted content is used in advertising, marketing, public communications, influencer content, testimonials, synthetic media, images, video, voice, avatars, deepfake style content or other consumer facing Material, the Client acknowledges that disclosure may be required or advisable where the use of AI is material, likely to affect consumer understanding, or unlikely to be obvious.

Get Digital Ltd may recommend an AI disclosure, label, disclaimer or explanatory wording where reasonably appropriate.

The Client remains responsible for final approval of any disclosure, disclaimer, advertising claim, campaign message and public communication.

Get Digital Ltd may refuse to publish AI generated or AI assisted content that it reasonably considers misleading, deceptive, harmful, unlawful, infringing, unethical, high risk or contrary to platform rules.

32. AI Implementation, Email Hosting, Web Hosting Automation and Chatbots

Where Get Digital Ltd provides, website hosting, email hosting, AI implementation, automation, chatbot, workflow or AI integration Services, the Client acknowledges that such systems may depend on third party tools, APIs, models, software, plugins, platforms, hosting, data sources and automation services.

Get Digital Ltd does not guarantee uninterrupted operation, accuracy, response quality, training quality, model availability, API availability, security, suitability for regulated use, or freedom from error.

The Client is responsible for reviewing, testing and approving any AI implementation before live use.

The Client must ensure that users are given appropriate information, disclaimers, privacy notices, consent options, escalation routes and human contact options where required.

AI chatbots, automations and AI workflows must not be used as a substitute for professional legal, medical, financial, tax, safety, regulated or emergency advice unless separately approved by an appropriately qualified professional.

The Client shall be responsible for monitoring AI systems after launch and for promptly notifying Get Digital Ltd of any error, harmful output, incorrect response, customer complaint, data issue, legal risk or platform issue.

33. PPC, Paid Advertising and Media Buying

Paid advertising Services may include account setup, campaign strategy, campaign structure, audience research, keyword research, creative direction, copywriting, landing page review, ad creation, tracking setup, campaign management, optimisation, reporting and consultancy.

Get Digital Ltd may provide paid advertising Services through platforms including Google Ads, Meta, Facebook, Instagram, TikTok, LinkedIn, Microsoft Ads, YouTube and other advertising platforms.

Get Digital Ltd does not guarantee ad approval, account approval, impressions, clicks, leads, enquiries, followers, conversions, sales, revenue, return on ad spend, cost per lead, cost per sale, profitability, account health or platform performance.

Advertising spend is separate from Get Digital Ltd’s management fee unless expressly stated in writing.

Ad spend, boosted post spend, media buying costs, platform charges and third party advertising costs are non refundable by Get Digital Ltd.

If an advertisement, campaign, product, landing page, account, business manager, merchant centre, profile, page, pixel, audience or payment method is rejected, restricted, limited, suspended or disabled by a platform, Get Digital Ltd shall not be liable unless the issue was caused directly by Get Digital Ltd’s proven negligence.

No refund shall be due where campaign performance is affected by market conditions, competition, budget, offer strength, price, website speed, reviews, landing page quality, brand reputation, customer service, stock availability, payment issues, tracking limitations, algorithm changes, platform policy changes, client delay, client supplied information, account history or third party action.

34. Advertising, Sales Campaigns and Promotional Marketing

Get Digital Ltd may provide advertising, paid media, sales campaign, promotional marketing, lead generation, landing page, email marketing, SMS marketing, social media advertising, retargeting, conversion tracking, offer creation, funnel support, campaign management and related Services for its own business and for Clients.

Where Get Digital Ltd provides such Services to a Client, the Client remains responsible for the legality, accuracy and commercial validity of its products, Services, prices, offers, discounts, promotions, guarantees, warranties, claims, landing pages, customer data and sales process.

The Client confirms that all information supplied to Get Digital Ltd for advertising or promotional purposes is accurate, lawful, complete and not misleading.

This includes, without limitation:

1. product descriptions;
2. service descriptions;
3. price claims;
4. discount claims;
5. previous price claims;
6. sale claims;
7. limited time claims;
8. limited stock claims;
9. urgency claims;
10. scarcity claims;
11. guarantee claims;
12. warranty claims;
13. finance claims;
14. delivery claims;
15. availability claims;
16. before and after claims;
17. testimonials and reviews;
18. professional claims;
19. medical claims;
20. legal claims;
21. financial claims;
22. technical claims;
23. environmental claims;
24. sustainability claims;
25. prize draws;
26. competitions;
27. giveaways;
28. regulated product or service claims.

The Client must not ask Get Digital Ltd to publish, manage or promote any advertisement, campaign, landing page, message or offer that is unlawful, misleading, unfair, offensive, discriminatory, infringing, unsafe, unsupported by evidence, or in breach of any platform policy.

35. Pricing, Discounts and Sale Campaigns

Where the Client asks Get Digital Ltd to create or manage a sale campaign, the Client is responsible for ensuring that all pricing and discount information is true, current and capable of being evidenced.

The Client must ensure that:

1. any previous price used for comparison is genuine;
2. any discount or saving claim is accurate;
3. any sale claim is not misleading;
4. any “up to” claim does not exaggerate the saving available;
5. any “from” price is genuinely available to customers;
6. any limited time claim is genuine;
7. any limited stock claim is accurate;
8. all material conditions are clearly stated;
9. delivery charges, VAT, booking fees and other compulsory charges are clear;
10. the advertised product or service is available in reasonable quantities;
11. customers are not misled by hidden conditions or exclusions;
12. the Client can honour the promoted offer.

If the Client provides incorrect pricing, discount or availability information, Get Digital Ltd shall not be liable for any loss, complaint, refund demand, regulatory issue, platform suspension, customer claim or commercial damage arising from that information.

Get Digital Ltd may refuse, amend, pause, withdraw or decline to publish any campaign, offer, advertisement, landing page, message or promotion which it reasonably considers to be unlawful, misleading, unsupported, unfair, unclear, high risk or contrary to platform rules.

36. Competitions, Giveaways and Prize Promotions

If the Client asks Get Digital Ltd to assist with a competition, giveaway, prize draw or promotional offer, the Client must provide full and accurate terms for that promotion.

The Client is responsible for ensuring that the promotion clearly states all significant conditions, including eligibility, start date, closing date, method of entry, prize details, restrictions, winner selection, winner notification, delivery of prizes and any conditions attached to participation.

Unless expressly agreed in writing, Get Digital Ltd does not provide legal drafting or legal approval of competition terms.

The Client shall indemnify Get Digital Ltd against any claim, complaint, fine, investigation, customer dispute, platform action, cost or loss arising from a competition, giveaway, prize draw or promotion supplied, instructed or approved by the Client.

37. Email, SMS, WhatsApp, Retargeting and Direct Marketing

Where Get Digital Ltd assists with email marketing, SMS marketing, WhatsApp marketing, direct messaging, retargeting, remarketing, lead generation, customer list advertising, lookalike audiences, CRM campaigns or similar activity, the Client confirms that it has all required consents, lawful basis, opt in records, opt out records, suppression lists, privacy notices and permissions required by law.

The Client must not supply purchased, scraped, harvested, guessed, unlawful, inaccurate, outdated or unauthorised contact data.

The Client remains responsible for the legality of all data supplied to Get Digital Ltd and for ensuring that all marketing messages, audiences and campaigns comply with Data Protection Law, advertising rules and platform policies.

Each marketing message must have a lawful basis, accurate sender identity and a valid unsubscribe or opt out method where required.

Get Digital Ltd shall not be liable for any fine, complaint, claim, investigation, loss or platform restriction arising from Client supplied data, unlawful consent, inadequate privacy notice, failure to honour opt outs, or inaccurate instructions.

The Client shall indemnify Get Digital Ltd against all claims, fines, complaints, enforcement action, platform action, loss, cost and legal expense arising from data, lists, audiences, consent records, instructions or content supplied by the Client.

38. Uploading Subscriber Data and SMS Use

The Client must not upload, import, use, process or send messages to any mobile numbers, email addresses or other contact details unless the Client has lawful authority and all required permissions to do so.

The Client is responsible for obtaining and maintaining clear evidence of consent or another lawful basis for each Subscriber added to any SMS, email, CRM, WhatsApp or direct marketing list.

Where Get Digital Ltd receives complaints about use of Subscriber Data, it may notify the Client and require immediate corrective action.

If Get Digital Ltd receives two or more separate complaints during any 12 month period, or otherwise considers that the Service is being abused, Get Digital Ltd may suspend or terminate the account.

A Subscriber who has previously unsubscribed must not be re added unless they have lawfully re subscribed of their own accord.

SMS credits are non refundable once transferred to the Client’s SMS account after an agreed sale.

39. Ad Accounts, Tracking, Pixels and Analytics

The Client is responsible for granting and maintaining correct access to advertising accounts, analytics accounts, tag managers, pixels, catalogues, merchant centres, business managers, pages, profiles, payment methods and connected platforms.

Get Digital Ltd is not responsible for loss caused by:

1. restricted account access;
2. disabled ad accounts;
3. rejected ads;
4. disapproved products;
5. suspended pages or profiles;
6. incorrect payment methods;
7. failed billing;
8. tracking failure;
9. cookie consent settings;
10. browser restrictions;
11. operating system privacy changes;
12. platform privacy changes;
13. pixel or conversion tracking limitations;
14. changes made by the Client, the Client’s staff, another agency or a third party;
15. platform bugs;
16. platform outages;
17. inaccurate data supplied by third party platforms.

The Client acknowledges that tracking, analytics, attribution and conversion data may be incomplete, delayed, modelled, estimated or inaccurate due to technical, privacy, browser, platform and user behaviour factors.

40. Regulated and Restricted Sectors

The Client must notify Get Digital Ltd in writing before work begins if any product, service, claim, advertisement, audience, promotion or campaign relates to a regulated, restricted or high risk sector.

This includes, without limitation:

1. financial services;
2. credit;
3. insurance;
4. investments;
5. legal services;
6. immigration;
7. health;
8. medical services;
9. aesthetics;
10. supplements;
11. alcohol;
12. gambling;
13. vaping;
14. tobacco;
15. CBD;
16. adult services;
17. property;
18. employment;
19. education;
20. children’s products;
21. environmental claims;
22. political content;
23. religious content;
24. weapons;
25. high risk products;
26. professional services;
27. any sector requiring regulatory approval.

Get Digital Ltd may require legal approval, compliance review or additional written confirmation before commencing or continuing such work.

Where the Client fails to disclose a regulated or restricted matter, the Client shall be solely responsible for all resulting loss, rejection, suspension, enforcement, complaint, fine or claim.

41. Social Media Services

Social media Services may include strategy, posting, content planning, artwork, captions, scheduling, account management, paid promotion and reporting, as agreed.

Get Digital Ltd does not guarantee follower growth, engagement, reach, leads, sales, enquiries, visibility or account verification.

The Client is responsible for providing lawful, accurate and rights cleared content.

The Client remains responsible for business claims, promotions, offers, competitions, regulated content, testimonials, reviews and customer communications.

Social media platforms may restrict, remove, reduce reach, suspend or terminate accounts. Get Digital Ltd shall not be liable for such third party decisions unless directly caused by Get Digital Ltd’s proven negligence.

Where Get Digital Ltd takes over social media accounts for marketing purposes, it may change passwords or manage access where reasonably necessary to protect payment details, account security and campaign administration.

Once the campaign is terminated and all outstanding Charges are paid, Get Digital Ltd shall return account access where platform rules and available access settings allow.

42. Content Creation

Content may be created by Get Digital Ltd’s team, contract & Agreement, international staff, AI assisted tools, stock libraries or third party resources unless native written, sector specialist or fully bespoke human written content is expressly agreed and priced separately.

Content written by native language speakers, regulated sector specialists or subject matter experts may be priced separately.

Content creation may include the use of AI tools and free or paid stock assets.

The Client is responsible for checking and approving all content before use.

Once content is approved, published or used by the Client, the Client accepts responsibility for its accuracy, suitability, legal compliance and ongoing maintenance.

Get Digital Ltd does not provide legal, medical, financial, tax, immigration, regulated investment or professional advice unless expressly agreed with a qualified professional.

The Client shall not rely on marketing content as legal or regulatory advice.

43. Video Production

Video production work shall be based on the agreed quotation, proposal, promotional materials, discussion, brief and written instructions.

Video production Services may include pre production, production and post production services necessary to complete the video and deliver it in the agreed format.

Such Services may include:

1. technical knowledge and production expertise;
2. script preparation, unless supplied by the Client;
3. background music preparation or sourcing, unless supplied by the Client;
4. crew engagement;
5. studio or location arrangements;
6. production equipment;
7. production personnel;
8. editing;
9. post production;
10. final delivery.

Additional wardrobe, props, special effects, cast members, locations, formats, voiceovers, music licences, subtitles, urgent delivery and other extras may be quoted separately.

Where a script is prepared by Get Digital Ltd, the script shall be supplied to the Client for one review and approval unless otherwise agreed.

All amendment requests must be made in writing.

Failure to approve or request amendments within the agreed period may be treated as approval, and Get Digital Ltd may proceed to recording, editing or finalisation.

A final copy of the video may be posted for online review or otherwise supplied to the Client for one review and opportunity of amendment, unless otherwise agreed.

Additional reviews or amendments may incur additional Charges.

Video master copies or final files shall usually be supplied within approximately 28 days from the final production shoot unless otherwise specified in writing, or unless delayed by amendments, late approvals, late supply of documentation, late artwork, platform issues or circumstances beyond the control of Get Digital Ltd.

Raw footage, project files, editable files and source files are not included unless expressly agreed in writing.

44. Data Protection and Privacy

Each party shall comply with applicable Data Protection Law.

Where Get Digital Ltd processes personal data on behalf of the Client, the Client shall normally be the controller and Get Digital Ltd shall normally be the processor, unless agreed otherwise in writing.

The Client instructs Get Digital Ltd to process personal data only as necessary to provide the Services.

Get Digital Ltd shall use reasonable technical and organisational measures to protect personal data.

The Client authorises Get Digital Ltd to use suitable subcontract & Agreement and third party platforms for hosting, analytics, CRM, advertising, email, SMS, automation, project management, design, development, content, reporting, AI tools and other service delivery.

Where legally required, the parties shall enter into a separate data processing agreement.

The Client is responsible for ensuring that its privacy notices, cookie notices, consent mechanisms, data collection practices, marketing lists, lead forms and customer communications comply with applicable law.

The Client agrees to the use of personal data in accordance with Get Digital Ltd’s Privacy Policy.

45. Confidentiality

Each party shall keep confidential information received from the other party confidential and shall not disclose it except where required for service delivery, legal compliance, professional advice, enforcement of rights, or with consent.

Confidentiality obligations do not apply to information that is public, already known, independently developed, or lawfully received from another source.

This clause shall continue after termination or cancellation.

46. Intellectual Property Rights

The Client must own or have authority to use all copyright, trade marks, trade names, brand names, logos, content, images, videos, music, fonts, data, quality marks, trade association names, British Standard marks and other Intellectual Property Rights in any Material supplied to Get Digital Ltd or requested to be used by Get Digital Ltd.

The Client warrants that all Material supplied to Get Digital Ltd is lawful and does not infringe the rights of any third party.

The Client shall indemnify Get Digital Ltd against any claim, loss, damage, complaint, fine, legal cost or expense arising from Material supplied by or on behalf of the Client.

Unless agreed otherwise in writing, Get Digital Ltd retains ownership of its methods, know how, templates, systems, source files, working files, strategy documents, proposals, code libraries, processes, internal documents, draft concepts, campaign structures, automation logic, account structures, AI prompts, AI workflows, planning documents and pre existing materials.

Upon full payment, the Client receives a licence to use the final approved Deliverables for the Client’s own business purposes.

Ownership or transfer of source code, editable design files, raw footage, layered files, templates, software, custom systems, account structures, automation logic, databases, AI prompts, AI workflows or working files is not included unless expressly agreed in writing.

Get Digital Ltd may withhold transfer of files, credentials, websites, reports, accounts or Deliverables until all outstanding Charges are paid.

Where a refund is made, the Client must immediately stop using any refunded work and must delete, remove and cease publication of any related draft, design, copy, strategy, campaign, website element, creative asset or Deliverable unless otherwise agreed in writing.

47. Licence from Get Digital Ltd

Subject to the Client’s compliance with these Terms and Conditions and payment of all outstanding Charges, Get Digital Ltd grants the Client a limited, non exclusive, non transferable licence to use final approved Deliverables for the Client’s own business purposes.

The Client shall not copy, adapt, modify, prepare derivative works based upon, distribute, licence, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit Get Digital Ltd’s systems, software, source files, templates, working files, tools, methods or proprietary materials except as expressly permitted in writing.

No licence or right is granted by implication.

48. Portfolio Rights

Unless the Client objects in writing, Get Digital Ltd may refer to the Client’s business name, logo, project, website screenshots, campaign type, non confidential results and general description of work in its portfolio, proposals, case studies and marketing.

Get Digital Ltd shall not disclose the Client’s confidential information without consent.

49. Third Party Platforms and Suppliers

The Services may depend on third party platforms, suppliers and tools, including search engines, social media platforms, hosting providers, payment processors, software providers, plugin developers, domain registrars, analytics tools, AI tools, stock libraries, advertising networks, publishers, influencers, SMS providers, email providers, app stores and media partners.

Get Digital Ltd is not responsible for third party downtime, price changes, policy changes, rejection, suspension, bugs, security incidents, data loss, API changes, removal of features, account restrictions or service failure.

The Client agrees to comply with all relevant third party terms.

Where third party charges increase, Get Digital Ltd may pass those increases to the Client.

50. Changes to Services

Get Digital Ltd may make changes to the Services where necessary to comply with law, regulation, platform policies, supplier requirements, technical requirements, security requirements or operational needs.

Get Digital Ltd may alter, suspend, remove, replace or stop providing any feature, Service or platform connection where it is no longer commercially viable, technically possible, legally compliant or supported by a third party.

Get Digital Ltd shall use reasonable efforts to limit material disruption but shall not be liable for changes required by law, platform rules, third party providers or circumstances outside its control.

51. Acceptable Use

The Client must not use the Services for:

1. unlawful activity;
2. spam;
3. fraud;
4. harassment;
5. defamation;
6. privacy invasion;
7. abusive content;
8. threatening content;
9. obscene content;
10. discriminatory content;
11. infringing content;
12. malware;
13. phishing;
14. misleading campaigns;
15. unlawful data processing;
16. platform manipulation;
17. any activity that breaches applicable law or platform rules.

Get Digital Ltd may suspend or terminate Services where it reasonably believes this clause has been breached.

Where any law has been broken, Get Digital Ltd may report the matter to appropriate authorities and provide supporting information where legally required or reasonably necessary.

52. Passwords and Account Security

The Client is responsible for maintaining the confidentiality of passwords and account access details.

The Client is responsible for all activity carried out through its accounts, passwords, platforms and authorised users.

The Client must notify Get Digital Ltd immediately if it becomes aware of unauthorised access, password compromise, account misuse or any security incident.

Get Digital Ltd shall not be liable for loss arising from the Client’s failure to keep passwords, accounts or access details secure.

53. No Guarantee of Commercial Outcome

Digital marketing, AI optimisation, SEO, AIO, GEO, paid advertising, social media, website development, content creation and online Services involve many factors outside the control of Get Digital Ltd, including market demand, competition, client budget, website history, brand reputation, pricing, reviews, customer service, product quality, stock availability, platform algorithms, AI model behaviour, economic conditions, platform rules and client responsiveness.

Get Digital Ltd does not guarantee profit, revenue, enquiries, leads, sales, rankings, traffic, followers, conversions, return on investment, return on ad spend, cost per lead, cost per sale, AI overview inclusion, answer engine citation, generative search visibility or any specific commercial outcome unless expressly guaranteed in writing.

Any forecast, estimate, projection, benchmark, audit score, opportunity score, ranking estimate, AIO score, GEO score or AI visibility estimate is provided for planning and guidance only and is not a guarantee.

54. Exclusion of Warranties

The Services are provided on an “as is” and “as available” basis, except where expressly agreed otherwise in writing or where statutory rights apply.

Get Digital Ltd does not warrant that:

1. the Services will meet every requirement of the Client;
2. the Services will be uninterrupted, timely, secure or error free;
3. any information obtained through the Services will always be accurate or reliable;
4. defects in software, platforms, third party tools or AI tools will be corrected;
5. any third party platform will continue to support any feature, campaign, account, website, app, integration or service;
6. AI Assisted Work will be free from factual error, similarity, bias, omission or suitability issues.

No conditions, warranties or other terms apply except to the extent expressly set out in these Terms and Conditions or required by law.

Nothing in these Terms and Conditions shall affect statutory rights which cannot lawfully be excluded.

55. Limitation of Liability

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be limited or excluded.

Subject to the above, Get Digital Ltd shall not be liable for:

1. loss of profit;
2. loss of sales;
3. loss of revenue;
4. loss of goodwill;
5. loss of business opportunity;
6. loss of anticipated savings;
7. loss of data, except where directly caused by Get Digital Ltd’s proven breach;
8. indirect loss;
9. consequential loss;
10. platform suspension;
11. third party removal;
12. algorithm changes;
13. AI model changes;
14. account loss caused by the Client or third parties;
15. loss caused by inaccurate, late or incomplete Client information;
16. loss caused by the Client’s failure to follow recommendations;
17. customer complaints about the Client’s products or Services;
18. chargebacks from the Client’s customers;
19. advertising rejection or platform action not caused by Get Digital Ltd’s proven negligence;
20. any reliance placed by the Client on the completeness, accuracy or existence of advertising, AI outputs or third party content.

For business Clients, Get Digital Ltd’s total liability arising from any contract & Agreement shall be limited to the fees paid by the Client for the affected Service in the three months immediately before the event giving rise to the claim, or £1,000, whichever is higher.

For consumer Clients, this limitation applies only so far as permitted by law.

56. Client Indemnity

The Client shall indemnify and hold Get Digital Ltd harmless against all claims, fines, losses, damages, costs, expenses and legal fees arising from:

1. the Client’s breach of these Terms and Conditions;
2. unlawful or infringing Material supplied by the Client;
3. inaccurate claims about the Client’s business;
4. misleading price or discount claims;
5. unlawful sales promotions;
6. unlawful customer data;
7. lack of consent for marketing;
8. unsupported advertising claims;
9. regulated sector breaches;
10. intellectual property infringement;
11. customer complaints about the Client’s products or Services;
12. platform policy breaches caused by the Client’s business, offer, website or instructions;
13. failure to honour an advertised offer, discount, delivery promise, guarantee, prize or refund obligation;
14. non payment;
15. third party claims relating to the Client’s products, Services, website, advertising or content;
16. misuse of Deliverables or platforms;
17. Client supplied prompts, reference materials or AI instructions;
18. Client approved AI outputs;
19. Client use of AI Assisted Work.

57. Chargebacks and Payment Disputes

The Client agrees not to raise a chargeback, payment dispute or payment reversal without first giving Get Digital Ltd a reasonable opportunity to investigate and resolve the issue.

Where a chargeback is raised in bad faith, or where Services have been supplied, commenced or costs have been incurred, Get Digital Ltd reserves the right to suspend all Services, recover the disputed amount, charge reasonable administrative costs, recover bank or payment processor fees and pursue debt recovery or legal action.

A chargeback shall not affect Get Digital Ltd’s right to payment for work performed, costs incurred and Services supplied.

Get Digital Ltd may charge a £25 administration fee to rearrange a failed direct debit.

58. Complaints and Enquiries

All enquiries should be sent to info@get-digital.co.uk. The Client should include its Client ID or relevant project reference where available.

Get Digital Ltd aims to deal with enquiries within 48 hours where reasonably possible. Where an issue depends on a third party platform, supplier or technical investigation, Get Digital Ltd may provide an estimated response or resolution date.

If the Client has a complaint, the Client must notify Get Digital Ltd in writing with reasonable details.

Get Digital Ltd shall review the matter and aim to respond within a reasonable time.

The Client agrees to allow Get Digital Ltd a reasonable opportunity to correct any issue before seeking refund, chargeback, claim or third party action.

The preferred remedy for any Service issue shall be correction, re performance or reasonable service credit, unless a refund is required by law or agreed in writing.

59. Force Majeure

Get Digital Ltd shall not be liable for delay or failure caused by events outside its reasonable control, including platform failure, hosting failure, cyber incident, internet failure, supplier failure, strike, illness, war, pandemic, fire, flood, power outage, government action, legal restriction, payment processor failure, data centre issue, app store action, search engine action, AI tool failure or third party service interruption.

60. External Links and Third Party Content

The Services or Website may include links to external websites, platforms, content or resources.

Get Digital Ltd is not responsible for the availability, accuracy, legality, safety or content of external websites, platforms or resources.

Get Digital Ltd does not endorse external advertising, products, services or materials unless expressly stated.

The Client acknowledges that Get Digital Ltd shall not be liable for any loss arising from reliance on external websites, platforms, content or resources.

61. Notices

Notices must be sent by email to info@get-digital.co.uk or to any other email address notified in writing.

Notices to the Client may be sent to the email address used for the Client’s account, invoice, project or correspondence.

A notice shall be treated as received when sent, unless the sender receives an automated failure notice.

62. Assignment and Subcontract & Agreementing

Get Digital Ltd may subcontract & Agreement or delegate any part of the Services where reasonably required.

The Client may not assign, transfer or subcontract & Agreement its rights or obligations without Get Digital Ltd’s prior written consent.

63. Entire Agreement

These Terms and Conditions, together with the relevant proposal, quotation, invoice, service schedule, statement of work, campaign brief, project brief, email confirmation or written agreement, form the entire agreement between the parties.

The Client confirms that it has not relied on any statement, promise, representation or assurance not set out in the Agreement.

64. Severance

If any part of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining parts shall continue in force.

The invalid, unlawful or unenforceable part shall be treated as modified to the minimum extent necessary to make it valid, lawful and enforceable.

65. No Waiver

Failure or delay by Get Digital Ltd in enforcing any right shall not amount to a waiver of that right.

A waiver shall be effective only if given in writing.

66. Survival

Clauses relating to payment, refunds, intellectual property, confidentiality, data protection, liability, indemnity, AI, third party costs, advertising claims, dispute resolution and governing law shall continue after cancellation or termination.

67. Changes to These Terms and Conditions

Get Digital Ltd may update these Terms and Conditions from time to time.

The updated version shall be made available on www.get-digital.co.uk.

If the Client continues to use the Services after updated Terms and Conditions are published or provided, the Client shall be treated as having accepted the updated Terms and Conditions.

Any variation requested by the Client shall be subject to Get Digital Ltd’s prior written consent and the written agreement of both parties.

68. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising from them shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, except that Get Digital Ltd may seek urgent injunctive or protective relief in any appropriate jurisdiction.

Service Specific Terms

A. Website Packages

The following website package descriptions are general package examples only. The agreed package and final scope shall be confirmed in the relevant proposal, quotation, invoice or written agreement.

Standard Website Features

A standard website package may include:

1. CMS content managed backend;
2. responsive design;
3. contact page;
4. Google map integration;
5. enquiry form;
6. social media integration;
7. website availability on major modern browsers;
8. single picture slider;
9. sitemap submission.

Intermediate Website Features

An intermediate website package may include:

1. CMS content managed backend;
2. responsive design;
3. integration framework with widgets;
4. contact page;
5. Google map integration;
6. enquiry form;
7. social media integration;
8. WhatsApp integration where technically available;
9. Google reviews integration where technically available;
10. website availability on major modern browsers;
11. single picture slider;
12. offer sections;
13. sitemap submission.

Advanced Website Features

An advanced website package may include:

1. CMS content managed backend;
2. responsive design;
3. integration framework with widgets;
4. contact page;
5. Google map integration;
6. enquiry form;
7. social media integration;
8. WhatsApp integration where technically available;
9. Google reviews integration where technically available;
10. website availability on major modern browsers;
11. animated slider;
12. video integration option;
13. sitemap submission.

Unless expressly agreed, website packages do not include bespoke software, advanced integrations, legal policy drafting, copywriting, photography, videography, premium assets, paid plugins, hosting, domain renewal, accessibility auditing, advanced SEO, AIO, GEO or ongoing maintenance.

B. Website Client Responsibilities

The Client shall provide, in a timely and suitable manner, all content and information reasonably necessary to complete the website in accordance with the agreed specification.

The Client shall not supply content or information that infringes Intellectual Property Rights, is fraudulent, offensive, abusive, defamatory, obscene, discriminatory, unlawful or misleading.

Any delays caused by the Client’s failure to respond to reasonable requests shall extend all estimated performance dates by a period equal to the Client’s delay.

Get Digital Ltd reserves the right to make necessary equipment, software, hosting, security or platform upgrades, changes or modifications to the manner in which it provides Services and shall not be liable for delay caused by such activities.

C. App Store and Google Play Terms

Apps will be live subject to the terms, conditions, review rules and policies of Apple App Store, Google Play and any related platform.

App Store and Google Play may remove, restrict, reject or change apps due to new rules, policy changes or technical requirements.

Where app removal or rejection occurs due to platform rules outside Get Digital Ltd’s control, app development fees shall not be refunded.

D. Social Media Account Access

Where Get Digital Ltd manages social media accounts, campaign access may be granted through admin, partner, business manager or similar access where available.

Where a platform does not provide suitable controlled access, Get Digital Ltd may require login credentials or other access methods. The Client acknowledges that this may create security and operational risk and must comply with platform terms.

Once the campaign is terminated and all sums are paid, Get Digital Ltd shall return or remove access where reasonably possible.

E. Data Supplied by Get Digital Ltd

Any form of data provided by Get Digital Ltd for marketing purposes must not be reused, resold, transferred, copied or processed outside the agreed purpose without Get Digital Ltd’s prior written approval.

Any unauthorised reuse may be treated as a breach of contract & Agreement and may also create data protection consequences.

F. AI, AIO and GEO Service Summary

AI, AIO and GEO Services are emerging and depend on third party AI platforms, search engines, data sources and model behaviour.

Get Digital Ltd may use AI assisted tools in providing content, research, strategy, design concepts, advertising, SEO, AIO, GEO, reporting and workflow support.

The Client must review and approve AI Assisted Work before publication or use.

No result is guaranteed from AI tools, AI search platforms, AIO, GEO, answer engines, AI overviews or generative search platforms.

G. Refund and Cancellation Summary

1. A voluntary 7 day change of mind period may apply to business Clients only where the conditions in these Terms and Conditions are satisfied.
2. Consumer Clients may have statutory cancellation rights that cannot be reduced by these Terms and Conditions.
3. Setup fees and deposits are non refundable once work starts.
4. Monthly retainers are non refundable once the billing period starts.
5. SEO, AIO, GEO, PPC management, social media management, AI assisted work and content Services are non refundable once work starts.
6. Website, app and creative project refunds are calculated by the stage reached, work completed, resources committed and third party costs incurred.
7. Third party costs are non refundable.
8. Ad spend and platform charges are non refundable by Get Digital Ltd.
9. SMS credits are non refundable once transferred to the Client account.
10. Where Get Digital Ltd is at fault, Get Digital Ltd may correct, re perform, credit or refund the affected part as appropriate.
11. Statutory rights are not affected.

Recommended Client Acceptance Wording

Before payment, proposal acceptance or project start, Get Digital Ltd may require the Client to confirm the following:

“I confirm that I have read and accepted the Terms and Conditions of Get Digital Ltd. I request Get Digital Ltd to begin work immediately. I understand that if work begins within any cancellation or change of mind period, any refund may be reduced or refused for work carried out, resources committed and third party costs incurred, subject to my statutory rights. I understand that Get Digital Ltd may use AI assisted tools, automation tools and third party digital platforms in delivering Services, including content, research, strategy, design concepts, advertising, SEO, AIO, GEO, reporting and workflow support. I accept that AI assisted output must be reviewed and approved before use, and that no result is guaranteed from AI tools, AI search platforms, AIO or GEO Services.”

Recommended Campaign Approval Wording

Before any advertising, sales campaign, discount campaign, promotional campaign, email campaign, SMS campaign, AI assisted campaign or paid media campaign is launched, Get Digital Ltd may require the Client to confirm the following:

“I confirm that the offer, prices, discounts, claims, landing page, products, services, availability, terms, customer data, AI assisted content and campaign information supplied by me are accurate, lawful, current and not misleading. I confirm that I have authority to approve this campaign and that I accept responsibility for the legality, accuracy and commercial suitability of the campaign.”

Recommended Data Confirmation Wording

Before any email, SMS, WhatsApp, retargeting, customer list, CRM, AI tool processing or lead generation campaign is launched, Get Digital Ltd may require the Client to confirm the following:

“I confirm that all customer data, lead data, email addresses, phone numbers, audience lists and marketing lists supplied by me have been collected lawfully and may be used for the proposed marketing activity. I confirm that all required consents, lawful basis, privacy notices, opt out records and permissions are in place.”